Privacy Policy
This Privacy Policy explains how CurAI ("we", "us", "our") collects, uses, and protects information when you use our website, dashboard, and WhatsApp AI sales agent platform (the "Service").
1. Information We Collect
- Account information you provide at signup: name, email, company name, phone number.
- Integration credentials you connect: Shopify store domain and access token, WhatsApp Business (BestSmsBulk/Meta) API credentials.
- Conversation data: messages exchanged between your customers and your AI agent on WhatsApp, including text, images, and voice notes, so the agent can maintain context and you can review it in your dashboard.
- Order and catalog data you or your customers submit through the Service.
- Usage data: pages visited, features used, and message volume, for billing and product improvement.
2. How We Use Information
- To operate and provide the Service, including generating AI responses to your customers.
- To process orders, track message quotas, and manage billing/plan activation.
- To notify you (the store owner) when a customer needs human attention or places an order.
- To improve the reliability and quality of the AI sales agent.
- To communicate with you about your account and the Service.
3. How We Share Information
We do not sell your data. We share information only:
- With third-party services you connect (e.g. Shopify, BestSmsBulk/Meta WhatsApp Cloud API, OpenAI) strictly to operate the Service on your behalf.
- When required by law or to protect the rights, safety, and security of CurAI, our users, or the public.
4. Data Retention
We retain account and conversation data for as long as your account is active, or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.
5. Data Security
We take reasonable technical and organizational measures to protect your data, including access controls on administrative systems, encrypted connections, and rate limiting against abuse. Security is not a one-time setup for us — we continuously review and improve these protections as the Service evolves. That said, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We do not use your data, your customers' data, or your conversation history for any purpose beyond operating and improving the Service for you. We do not sell it, and we do not use it to train models on any other customer's behalf.
6. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us using the details below.
7. Children's Privacy
The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
9. Contact Us
Questions about this Privacy Policy? Message us on WhatsApp at +961 81 166 737 or +961 71 150 419.